Privacy Policy
Last updated: June 2026
At JetFur, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it and the choices available to you when you use our website or services.
1. Information We Collect
Depending on the services you use, we may collect:
- Your name and contact details
- Delivery and billing information
- Information about your pet, including species, breed, sex, date of birth and microchip number
- Vaccination records, health certificates and other supporting travel documents
- Travel information, including departure and destination countries
- Information you provide when contacting us or requesting support
- Payment confirmation information processed through our payment providers
JetFur does not store your full payment card details.
2. How We Use Your Information
We use your information to:
- Provide pet travel documentation and related services
- Process and manage your orders
- Coordinate with Official Veterinarians and other service providers where necessary
- Respond to enquiries and provide customer support
- Maintain your customer account and pet profile where applicable
- Improve our website and services
- Comply with applicable legal and regulatory obligations
We only process personal information where it is reasonably necessary to deliver our services or fulfil our legal responsibilities.
3. Sharing Your Information
We do not sell or rent your personal information.
Where necessary to provide our services, we may share relevant information with trusted third parties, including:
- Official Veterinarians
- Courier and logistics providers
- Payment processors
- Government authorities or regulatory bodies where required
- Technology providers supporting our platform
Information is shared only where reasonably necessary for the requested service.
4. Data Security
We take appropriate technical and organisational measures to safeguard your information against unauthorised access, loss, misuse or disclosure.
While we strive to protect your data, no online transmission or storage system can be guaranteed to be completely secure.
5. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services;
- Maintain customer records;
- Meet legal, regulatory or tax obligations; or
- Resolve disputes and enforce our agreements.
Where appropriate, information will be securely deleted or anonymised when it is no longer required.
6. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website performance and enhance your browsing experience.
You can manage cookie preferences through your browser settings.
7. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of your information where appropriate;
- Request restriction of certain processing activities; or
- Contact us with questions regarding how your information is handled.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.
The latest version will always be published on this website and will take effect from the date of publication.
9. Contact Us
If you have any questions regarding this Privacy Policy or our handling of your information, please contact us at: