Refund Policy

If you cancel your order before we have started processing your request, you will be eligible for a 100% refund.

Once we have begun reviewing documents, preparing paperwork or coordinating your case, you may be eligible for a partial refund, depending on the stage of the service provided.

Any fees already incurred or paid to third parties, including but not limited to Official Veterinarians, government authorities, courier services or transport providers, are non-refundable.

If delays, additional work or unsuccessful applications result from incorrect, incomplete or inaccurate information provided by the customer, refunds may not be available for work already completed.